OTRS: testo “risoluzione problema” in notifica a utente
Modificare il file “Article.pm” aggiungendo:
1) at line 1097, it was created the procedure ArticleLastArticle
2) the line at 1474
3) at line 2524 where we invented a tag named to be replaced by the content (Body) of the last article (accessed by the new procedure) which would be the solution (when closing a ticket) or the note we entered.
4) add in en::Customer::StateUpdate (form the OTRS web frontend) the param: “<OTRS_NOTE_BODY>” (without “)
Link al file Article.pm modificato: http://www.megaupload.com/?d=YUXEHZL0
BoB
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