Archivio per la category ‘ OTRS ’
Ci sono due tipi di backup in OTRS: il backup dell’applicazione ed il backup dei dati. In OTRS è disponibile uno script che si chiama “backup.pl” (la path completa è: /opt/otrs/scripts/backup.pl). Per creare un backup digitare il comando: mkdir -p /root/otrs-backup /opt/otrs/scripts/backup.pl -d /root/otrs-backup Backup /root/otrs-backup/2011-01-12_21-43/Config.tar.gz … done Backup /root/otrs-backup/2011-01-12_21-43/Application.tar.gz … done Dump MySQL rdbms [ CONTINUA A LEGGERE ]
Modificare il file “Article.pm” aggiungendo: 1) at line 1097, it was created the procedure ArticleLastArticle 2) the line at 1474 3) at line 2524 where we invented a tag named to be replaced by the content (Body) of the last article (accessed by the new procedure) which would be the solution (when closing a ticket) [ CONTINUA A LEGGERE ]
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